Desktop Support And Help Desk

What s the difference between help desk and desktop support.

Desktop support and help desk.

With desktop support technicians access the affected machine directly working through a virtual chat or telephone line to coordinate with the end user. Technicians would determine the cause of the problem and pass it on to the appropriate team. This higher degree of network monitoring makes it easier to do things in this manner. This service does not monitor manage or maintain your systems so when something breaks you will need to.

The desktop support analyst must provide business clients with guidance and second level support by assisting in problem resolution. You take calls and fix issues. If you have a desktop support or help desk job interview here are the best 40 interview questions and answers you should use to boost your. The main focus however is on your problem solving approach customer service and communication skills.

It often also. Desktop support often includes break fix coverage as well as limited support and technical guidance. Desktop support is a different type of technical support even though it serves a similar purpose to that of a help desk. In larger companies help desk staff are often just admin staff who literally log calls and have little or no actual technical knowledge and while you can move into the technical departments from there actual desktop support is where you would learn the most.

Desktop support is typically offered remotely to repair and support software related issues on company networks and i ndividual users computers. In smaller companies it s basically the same position.